Around 3 months back we heard a news of “technical snag” which caused chaos in T3 of IGI airpot delhi. The internal team was doing invetigation since then and now they have concluded that the “technical snag” was a cyber attack. Its is believed that its was a malicous script sent from remote
As per Indian Express, CBI registering a case under the IT Act in June and started investigation. Investigators of CBI says that “malicious code” was in the form of “attack scripts”, which means a programme was written by an expert to exploit the system’s security weakness.
The check-in counters, transfers counters and boarding gates at the IGI are operated using the Common Use Passengers Processing System (CUPPS), maintained by Aeronautical Radio Incorporated (ARINC). The CUPPS operates on a common software-and-hardware platform that integrates all information such as an airline’s reservation system, the expected time of departure and the capacity at waiting lounges. The problem in CUPPS started at 2.30 am on June 29 due to which check-in counters of all airlines at T3 became non-operational.
“This forced the airlines to opt for manual check-in and as a result passengers had to wait. There are around 172 CUPPS counters and only a third were functioning online,” said an official. The investigation revealed that someone had hacked into the main server of the CUPPS and introduced a virus.
It took nearly 12 hours for the experts — from ARINC, Wipro and DIAL — to restore the system. The CBI was also called in as officials suspected it was a security breach. “We found that there were serious security lapses,” said a CBI official.